I've contacted EA Help several times over the past 2 weeks. I've received responses ranging from "Upon review of the content, the Asari Adept Multiplayer Recruit Pack and Turian Soldier Multiplayer Recruit Pack does not come bundled with the Deluxe version of the game. If you are wanting to know exactly what comes with the Deluxe version of the game then please use this link: www.origin.com/usa/en-us/store/mass-effect/mass-effect-andromeda/addon/mass-effect-andromeda-deluxe-upgrade#store-page-section-description" (links to a different page with a different purchase to the one I made) to the latest response "I have some good news, we are aware of this issue and it seems to be something that has happened to some people so our expert team is working to figure it out and proceed with a resolution as soon as possible, please bear with us while we get this sorted."
These packs are each available on origin.com right now. It seems like it shouldn't be difficult to get them to anyone with this issue. So I'm wondering if others have had this issue and if so has EA Help actually resolved it for you?