Bioware Austin hiring a Community Manager
May 22, 2017 12:49:06 GMT
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Post by JRandall0308 on May 22, 2017 12:49:06 GMT
Bioware Austin is hiring a Community Manager: career4.successfactors.com/career?career_ns=job_listing&company=EA&career_job_req_id=111074
(MEA is run out of Bioware Edmonton but the description does say 'all franchises'.)
Job description - emphasis added by me
Now's your chance to work in the gaming industry and work with Influencers like us. Err, like PenguinFetish maybe? I dunno what the hell 'influencer' means.
(MEA is run out of Bioware Edmonton but the description does say 'all franchises'.)
Job description - emphasis added by me
Community Manager: Bioware – Global
Job Description
The Community Specialist is a highly visible and crucial communications role that connects our global game teams and services with our player communities. A successful candidate for this role will be able to leverage game expertise and influencer content planning to drive player relationships, engagement, and live service retention. This important role will partner closely with studio and other cross-functional teams around the world to insure a consistent, high quality user experience inside and outside of our games.
This role will also recruit, manage, and maintain our close relationships with Game Changers and Influencers across all BioWare franchises around the world. This position will report to the Global Manager, Community Engagement.
The Community Specialist has the following primary responsibilities:
This position will primarily work on the Global team across all BioWare titles; Mass Effect, Dragon Age and a highly anticipated brand new IP.
Develop a community engagement and influencer plan for all franchises.
Working with territory partners across the world on local campaign activations.
Oversee the moderation of official channels such as the forums, social media, and/or websites.
Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
Drive communications around game and live service issues: Bugs, Cheats, Outages and Support Issues.
Build close relationships between EA and top influencers, elite fans, and users. Maintain a positive community reputation.
Utilize the game’s brand voice and maintain its accurate implementation and usage across a variety of community channels.
Plan and schedule community activities and influencer events, both in and out of game, and on a global scale.
Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
Ensure all Electronic Arts standards, policies, and processes are observed and followed.
Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
Work closely with Customer Support and Live Service teams on overall player experience, especially around key beats such as betas, early access, launch and live service updates.
Manage the live service escalation processes for communications with all game stakeholders.
Qualifications
Passion and deep experience playing BioWare titles a must, with online shooter experience beneficial.
5-7 years’ experience working in online communities, social media, journalism, online marketing, or equivalent.
Demonstrated writing, grammar, and content-creation skills (samples required)
Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
Excellent interpersonal, verbal communication, and presentation skills.
<-- sorry BWAmelia, you are not qualified
Strategic and creative thinker with the ability to present new ideas effectively
An aggressive, self-motivated, detail-oriented team player and quality driven
Has strong problem solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects
Ability to objectively interpret customer/community feedback and make actionable recommendations
Solid understanding of Live Service operations and Development.
Bachelor Degree in Communications or Marketing a plus.
Significant Licensor, Live Service, or Operations experience also a plus.
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.
Job Description
The Community Specialist is a highly visible and crucial communications role that connects our global game teams and services with our player communities. A successful candidate for this role will be able to leverage game expertise and influencer content planning to drive player relationships, engagement, and live service retention. This important role will partner closely with studio and other cross-functional teams around the world to insure a consistent, high quality user experience inside and outside of our games.
This role will also recruit, manage, and maintain our close relationships with Game Changers and Influencers across all BioWare franchises around the world. This position will report to the Global Manager, Community Engagement.
The Community Specialist has the following primary responsibilities:
This position will primarily work on the Global team across all BioWare titles; Mass Effect, Dragon Age and a highly anticipated brand new IP.
Develop a community engagement and influencer plan for all franchises.
Working with territory partners across the world on local campaign activations.
Oversee the moderation of official channels such as the forums, social media, and/or websites.
Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
Drive communications around game and live service issues: Bugs, Cheats, Outages and Support Issues.
Build close relationships between EA and top influencers, elite fans, and users. Maintain a positive community reputation.
Utilize the game’s brand voice and maintain its accurate implementation and usage across a variety of community channels.
Plan and schedule community activities and influencer events, both in and out of game, and on a global scale.
Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
Ensure all Electronic Arts standards, policies, and processes are observed and followed.
Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
Work closely with Customer Support and Live Service teams on overall player experience, especially around key beats such as betas, early access, launch and live service updates.
Manage the live service escalation processes for communications with all game stakeholders.
Qualifications
Passion and deep experience playing BioWare titles a must, with online shooter experience beneficial.
5-7 years’ experience working in online communities, social media, journalism, online marketing, or equivalent.
Demonstrated writing, grammar, and content-creation skills (samples required)
Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
Excellent interpersonal, verbal communication, and presentation skills.
<-- sorry BWAmelia, you are not qualified
Strategic and creative thinker with the ability to present new ideas effectively
An aggressive, self-motivated, detail-oriented team player and quality driven
Has strong problem solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects
Ability to objectively interpret customer/community feedback and make actionable recommendations
Solid understanding of Live Service operations and Development.
Bachelor Degree in Communications or Marketing a plus.
Significant Licensor, Live Service, or Operations experience also a plus.
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.
Now's your chance to work in the gaming industry and work with Influencers like us. Err, like PenguinFetish maybe? I dunno what the hell 'influencer' means.
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