Multiplayer bonus reward pack for logging in from 6-2-17 - 6-4-17!!!

It seems pretty strange to me that someone at EA said you should look on any forums. I've put in 13 help-requests with EA Support throughout the years and they never ever said anything remotely like that.  Yet, finding help at EA can sometimes seem somewhat disheartening because their efforts are so scattered.

There's the official EA forums - forums.ea.com - but I don't have the feeling it's being actively managed by EA at the moment. Then there's the 2nd official forums - answers.ea.com - which is great if you want to report something (or support other people's reports) but, imho, this is only an option if you'd like to wait until they address the issue in some next patch. So, if you really want help directly, you have to go to their 3rd official forums - help.ea.com - and even then, you have to select the right options.

So, without further ado, these are the steps if you want help with regard to the missed reward pack:

1. Go to help.ea.com and, log in and select your country in the top right of the screen
2. Select 'Contact us' just slightly to the left at the top of the screen
3. Select 'Create a new case'
4. Indicate which game and platform this is about
5. Select 'Missing Content' as the topic*
6. Select 'Never received content'
7. Select 'Contact options'

After that last option you get one or more option for the contact. In my cases, these have always been: call them, be called back or chat. My experience is that the chat or call back options are great and - believe me - you will not get someone who'll tell you to visit any forums.

Hope this helps!

* - Selecting the right topic for your help request is pretty important: if you select 'bug report' for instance, the site doesn't give you the option of being called back or going into chat...