Importing customized heroes into the Keep

1. Run DAO (without the developer console enabled!).
2. Select 'Options' on the start menu screen, and then the 'Online' tab. Make certain that the 'Upload character profile' box is checked.
3. Log in to your Bioware account on the start menu screen. (lower left corner of screen)
4. Load the save you want to sync to the Keep.
5. Unequip or swap out a item from your Warden.
6. Hard save in a new slot.
7. Cross your fingers that the server accepted your offering.

In my experience, custom Warden uploads to the Keep from DAO can be VERY flaky. Sometimes they show up quickly, sometimes they appear weeks or even months later.

Per Bioware, having mods installed can affect the upload, though I've always had my Wardens upload eventually, even with hundreds of mods installed.

The official EA/Bioware FAQ on the Keep has some information here, and I'll also point you to this site.

I've never had to do more than the steps I listed above, though.

Use whatever account info you use to log into the DA Keep site. (Bioware account = EA account)

Oh wow... I've done a lot of work, compiling all the texts from Inquisition into a database/searchable PDF, and I don't seem to have that letter to Leliana, just the 'A Letter from the Hero of Ferelden' codex entry... do you happen know what the other text is called? (I hate leaving something incomplete.) Thanks for your help!