Thinking of buying this just for multiplayer. No official forums is a concern.

For number 1, I am not sure how they get feedback. Probably twitter or reddit. For number 2, yes, there is controller support on PC.

Thanks for the responses, I'm gonna get it

You can bet your proverbial backside that people at Bioware are reading these forums, as their job as well as on their own accord. 

It's very likely for several reasons.

For one, it's unfiltered feedback, the best kind of feedback. (Software) Companies would never say this but what they want and need is the raw opinions. You can't improve your product on "tell us what you like in 140 characters". What you need is someone telling you your UI is shit and why. It's also a gauge on the general position of the community which is helpful for product management and PR.

Then there's always the curiosity of the people involved. If you're at least somewhat passionate about your job (which most of them are), you generally want to know how the product you're associated with is perceived. And that means what people think and not what the marketing/PR makes of it.

And last but not least, quite a few people on the team are surely playing themselves and want to be part of a community just as much as us.

For me it comes down to how much of a thing I call Failure Tolerance you have.

If a game functions smoothly 95% of the time, then you only need a 5% Failure Tolerance. This is about how much I have. ME3MP was easily within this range.

If a game functions smoothly less than 90% of the time, then it's going to be very difficult to maintain a player base, because most people do not have a Failure Tolerance greater than or equal to 10%. DAMP failed hard because of this.

So far, MEAMP does not appear to be achieving the 95% smooth functioning rate. That's 19/20 matches without crashes and/or disconnects.

Thats a great way of processing it! Luckily so far in MEAMP ive been one of the lucky few who seems to be having less problems than DAIMP or ME3MP - theres been a fair bit of small jitters but thats it.

It may be due to playing on PS4, which typically has a larger playerbase to matchmake from than PC or Xbox one.