Bug frustration

If you're playing on PC you can type "event" in Windows Search to find the eventviewer program. That may or may not give you more info on crashes.

because it might be an interactive problem between things on his pc that's causing it and be a problem nobody else has



treoir razer products are known to cause issues but I don't know if there are any fixes as I don't have any, NVidia gfx drivers are known to cause issues but again I dont have an NVidia card so not sure what if any fix is available for them, amd cards require updating to the 17.2.1 crimson package with relive (even if you dont use it)

Logitech gaming device software needs to be updated to the 8.91.48 version, corsair link needs to be at 4.6.086 and corsair utility program needs to be at version 1.16.42, (as prior versions cause a problem that's crashes the game) amd raptor program I also uninstalled at this point because it doesn't do anything any more since they stopped updating it /

its possible that the default colours on each char causes issues, not entirely certain on this one but after I updated all my software products that run from pc start I still had a ctd every few games until I had changed all the bronze characters from default colours to something else and since then I have had 2 in a week and both times it was a game in progress that was a really bad lagfest game.

as you might imagine I had a lot of game crashes in the first week of mea going live, but a little self help seems to have eased things off a great deal

oh I also go to the prestige screen every time I open boxes and click every card in the collections sub section that has an info icon on it

any or all of those things together might be the reason why the CTD problem has gone away, hopefully you will find a way round the problem as well

I am using a razer mouse a logitech headset (driver version 10.0.14393.0) and an nvidia graphics card.

Timing on my crashes suggests a bug in the nVidia drivers, but I cannot roll back to the previous version because that version is corrupt when I download and run it (and I have downloaded it on several computers to try to see if I could get a different cached copy - but they had exactly the same corrupted version). 

I am a bit dubious about the idea of the mouse causing problems, though I suppose anything is possible.

Still, my frustration is that they are not giving me any opportunity to contribute to the problem solving by collecting stack traces or whatever other detail they use for debugging from the crashes. That worries me, it suggests maybe the important parts were all outsourced or written by people who have long since departed and that they do not have the talent in house to solve these kinds of problems. Or, it suggests that they are so overwhelmed with problems that they do not feel it is worth their time to collect any detailed information about them. Or... something.

Anyways, I am worried and frustrated.

If you are suspecting your Nvidia driver ( I had problems with crashes BEFORE andromeda, so I rolled back to an older driver ), I recommend using "DDU". It deactivates Windows Auto Driver update for Nvidia cards, if you do it right. This should allow you to get an older driver for your GPU manually.

Good luck.

That is not the issue.

I *cannot* roll back because the driver that I need is corrupted on nvidia's download site (well, ok, technically these are Akamai servers where the driver is corrupted). And I have lost my local copy of that version.

This is incredibly frustrating - and not only because this afternoon, of five multplayer games, three of them crashed. But, also, because there seems to be no way of reporting this issue.

This would make sense as the few CTD that I've had there was no error msg and nothing in the event viewer.

I know where it is.

But the installed driver crashes.

And I damaged the instance I want to roll back to, while fumbling with that corrupted driver, before I realized that I would not have needed it.

Nevertheless, I went through and checked all of those locations, just in case. (The first is where the previous driver and the current driver were unpacked to. The second looks like a non-versioned copy, so would be the currently installed version. I do not use the download manager, so those locations are empty or missing.)

The drivers from their page are certified to work - so unless you have a very weird system setup with hamsters inside, they SHOULD work.

Have you tried an even older driver / other drivers from their page to see, if it is just a fluke with one of them?

If every download is corrupt / installer does not work, I´d rather suspect the problem is with your machine.

I have personally installed dozens of drivers from that page in trying to get a fix on my crash and they all worked for me ( at least installer wise )

That´s not what´s happening here. First step of suppport is to do the same things the customer did over, even if he already told them plenty of times that he did exactly that. I am not trying to frustrate you. The information that you did try on several machines is also new to me.

I am now downloading 378.78 for GTX 970 on Windows 10 / 64 bit archive and will try to run that archive.

Here´s the result ( image function broken, for some reason ):

imagebucket.net/myv88dwge8ci/nivida_ok_2.png

imagebucket.net/gl5hyygh1izh/nvidia_unzipping.jpg

So, I don´t know what to tell you - you´re either cursed, or there is one common factor.

Are you trying the download behind the same network device? Do you have internet problems? Maybe there is a provider proxy which is delviering broken data to you?

You could try downloading at a friends place and taking it to you via an USB stick. Other than that, i don´t know what to tell you.

you guys could be real nice and upload the unzipped files for him to just downaload nad install then

its a good chance its something on his end preventing him unzipping the file, but other than a network virus linked to 7zip I cant think what it would be to cause the problem on several machines /

Actually... I have this old Virtual host of me...

Edit: There you go:

www.wraith-node.de/nvidia37878/

Nvidia 37878 64 bit for windows 10 - 900 Familiy series driver. I am pretty sure, the only important distinction is the 64 bit - as with the unfiied driver structure, the driver should be good for all Windows Systems and Card families.

I´ll keep the data up for a day or two. Hope it helps.

What url did you get from the "Agree &Download"?

I got us.download.nvidia.com/Windows/378.78/378.78-notebook-win10-64bit-international-whql.exe with shasum (sha1) 213fe14dbccf8baf544d1af88fcea3738c6ed443

I think you downloaded a different 378.78 (I have a 980M).