Hrungr
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Post by Hrungr on Dec 18, 2020 1:25:27 GMT
Kotaku @kotakuSony pulls Cyberpunk 2077 from PlayStation Store, says buyers can get a refund. bit.ly/3nvVQzzAsk PlayStation @askplaystationSIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: bit.ly/3h5VkpC. Cyberpunk 2077 RefundsSIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution. Xbox Support @xboxsupportCyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. msft.it/6010pXEHjWhile we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles. To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: msft.it/6010pXEHjPatrick Klepek @patrickklepekBest Buy has confirmed to me a post on their customer service page is accurate. The retailer will be accepting returns of Cyberpunk 2077, even opened copies of the game, until December 21. vice.com/en/article/y3gnwk/botched-cyberpunk-2077-release-has-somehow-gotten-even-messier Cyberpunk 2077 @cyberpunkgameUpdate on Retail Refunds 
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Post by Blast Processor on Dec 18, 2020 1:30:07 GMT
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Post by Blast Processor on Dec 18, 2020 1:39:56 GMT
Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff.
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Hrungr
Twitter Guru
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Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda, Anthem
Origin: Hrungr
Prime Posts: 18,258
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Post by Hrungr on Dec 18, 2020 1:47:37 GMT
Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff. From what I've heard, the XB1 version was just as bad/nearly as bad as the PS4 version. We'll have to see what MS does...
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bshep
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We destroy them or they destroy us.
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Jade Empire, Mass Effect Andromeda, SWTOR, Anthem, Mass Effect Legendary Edition
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Post by bshep on Dec 18, 2020 1:49:43 GMT
Deserved. What CDPR did to console owners was borderline criminal. Now i want to see if any CDRP wives will try to defend their "perfect company".  Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff.
Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff. From what I've heard, the XB1 version was just as bad/nearly as bad as the PS4 version. We'll have to see what MS does... MS has a better refund policy than Sony, so maybe they won't do something so drastic right now.
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Hrungr
Twitter Guru
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Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda, Anthem
Origin: Hrungr
Prime Posts: 18,258
Prime Likes: 65,767
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Post by Hrungr on Dec 18, 2020 1:54:17 GMT
MS has a better refund policy than Sony, so maybe they won't do something so drastic right now. I expect we'll get a statement from them in the next few days one way or the other.
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Post by slimgrin727 on Dec 18, 2020 1:56:51 GMT
They should just refund and cancel the last gen version. What a waste of time and effort.
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Hrungr
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Post by Hrungr on Dec 18, 2020 1:59:46 GMT
Jeff Grubb @jeffgrubb Microsoft doesn't need to delist. Sony can't keep selling a game that it has a special refund system for. That's the difference.
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Blast Processor
"Why are you telling me this? I can read and draw my own conclusions." - Roach
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Post by Blast Processor on Dec 18, 2020 2:01:16 GMT
They should just refund and cancel the last gen version. What a waste of time and effort. You gotta figure its an inevitability at this point, only a matter of when.
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Post by shaqfu on Dec 18, 2020 2:05:17 GMT
Having been a CDPR fan since the first Witcher came out back in the day this is hard to watch. However they have nobody to blame but themselves for putting out the game in the state that it's in and lying about it. Hopefully they can get it all patched up and playable but it's gonna be hard to recover their reputation after this.
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Hrungr
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Post by Hrungr on Dec 18, 2020 2:11:00 GMT
They should just refund and cancel the last gen version. What a waste of time and effort. You gotta figure its an inevitability at this point, only a matter of when. Yeah, I wonder their damage control response is going to be.  Maybe they will pull all their last gen versions. 
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Post by KaiserShep on Dec 18, 2020 2:18:39 GMT
They should just refund and cancel the last gen version. What a waste of time and effort. I think postponement would be preferable, considering that not everyone is experiencing an unplayable game, but could use with more stability in subsequent updates. Frankly, I’d rather stick it out on my PS4 Pro, because I can’t afford a PC, and there’s zero hope of acquiring a PS5 during the worst time of the year.
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Post by Andrew Waples on Dec 18, 2020 2:26:21 GMT
Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff. From what I've heard, the XB1 version was just as bad/nearly as bad as the PS4 version. We'll have to see what MS does... Just to clarify, are we talking base consoles? I have a ps4 pro.
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Post by Andrew Waples on Dec 18, 2020 2:33:51 GMT
Also, fyi: if you don't plan on refunding it, don't delete of the hard drive. It's no longer in my purchase history either.
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azarhal
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Post by azarhal on Dec 18, 2020 2:35:48 GMT
Jeff Grubb @jeffgrubbMicrosoft doesn't need to delist. Sony can't keep selling a game that it has a special refund system for. That's the difference. I'm pretty sure Sony isn't legal in EU. Refund should be available at any time, not just when they delist stuff.
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Blast Processor
"Why are you telling me this? I can read and draw my own conclusions." - Roach
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Post by Blast Processor on Dec 18, 2020 2:41:30 GMT
They should just refund and cancel the last gen version. What a waste of time and effort. I think postponement would be preferable, considering that not everyone is experiencing an unplayable game, but could use with more stability in subsequent updates. Frankly, I’d rather stick it out on my PS4 Pro, because I can’t afford a PC, and there’s zero hope of acquiring a PS5 during the worst time of the year. I'm in the same boat, playing on the One X. The problem I have is that 3 of the 5 last gen consoles cannot play this game in anything resembling an adequate state. Sure the Jan/Feb patches and updates are coming, but after that I don't really see the point in continuing to support last gen.
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Hrungr
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Post by Hrungr on Dec 18, 2020 2:43:13 GMT
From what I've heard, the XB1 version was just as bad/nearly as bad as the PS4 version. We'll have to see what MS does... Just to clarify, are we talking base consoles? I have a ps4 pro. It does run better on the PS4 Pro from what I've heard, but I haven't followed that too closely.
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Post by KaiserShep on Dec 18, 2020 3:09:50 GMT
Also, fyi: if you don't plan on refunding it, don't delete of the hard drive. It's no longer in my purchase history either. This was something I’m concerned about. I was looking into upgrading my Pro’s drive for its one final hurrah before I move on, but I guess those plans are cancelled. Edit: I still see it on my purchased list. Is this because you deleted it already?
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Hrungr
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Prime Posts: 18,258
Prime Likes: 65,767
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Post by Hrungr on Dec 18, 2020 3:18:50 GMT
I wonder if this will prompt some changes to the certification process for Sony & MS.
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Post by ashaantha on Dec 18, 2020 3:36:21 GMT
Jeff Grubb @jeffgrubbMicrosoft doesn't need to delist. Sony can't keep selling a game that it has a special refund system for. That's the difference. I'm pretty sure Sony isn't legal in EU. Refund should be available at any time, not just when they delist stuff. Australia has been headbutting at them constantly about refunds over the years too. The reason they have this silly delist policy is because Sony hates giving refunds. 
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Post by smilesja on Dec 18, 2020 5:35:43 GMT
Is the Xbox versions faring better? Haven't heard much, or is this just a case of the base PS4 having such a massive installer base? Digital Foundry's analysis for the base Xbox and One S was just as bad. Though that was performance, not bugs and all the other stuff. Bad, had my game crash 3 times yesterday and was very laggy. I've had 5 crashes the previous day.
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Sanunes
N6
    
Just a flip of the coin.
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda, SWTOR, Anthem, Mass Effect Legendary Edition
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Post by Sanunes on Dec 18, 2020 5:42:50 GMT
I wonder if this will prompt some changes to the certification process for Sony & MS. I doubt it for I cannot see the process changing after all these years unless more developers release products with a situation similar to Cyberpunk.
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Sanunes
N6
    
Just a flip of the coin.
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda, SWTOR, Anthem, Mass Effect Legendary Edition
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Post by Sanunes on Dec 18, 2020 5:43:50 GMT
I'm pretty sure Sony isn't legal in EU. Refund should be available at any time, not just when they delist stuff. Australia has been headbutting at them constantly about refunds over the years too. The reason they have this silly delist policy is because Sony hates giving refunds.  You have to admit its a good slap upside the head to the developer to get their act together. Release a working product or you lose a portion of your market.
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Post by ashaantha on Dec 18, 2020 5:48:22 GMT
Australia has been headbutting at them constantly about refunds over the years too. The reason they have this silly delist policy is because Sony hates giving refunds.  You have to admit its a good slap upside the head to the developer to get their act together. Release a working product or you lose a portion of your market. Nope, my copy of the product is amazing, pc no issues at all running and looking amazing. And I think a lot of the outrage is undeserved. But people can have their own opinions  They got death threats for delaying yet again. I reckon they knew, but couldn't keep going like that. Sony should have jsut done refunds from the start, for those who did not get a satisfactory copy like I did. But they hate doing that. (obviously the console release for ps4/xbone has been disastrous, but they did release a decent game for big percentage of players. Gotta stop rolling it to "this console is bad, therefore the entire launch was a disaster" it wasn't. Now fixing the console versions must be their priority..)
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Post by Unicephalon 40-D on Dec 18, 2020 7:12:26 GMT
This is bad  Really sorry for the people at CDPR - stay strong, even though the bosses might have made errors.
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