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Mass Effect Trilogy, Dragon Age: Origins, Baldur's Gate
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Post by suikoden on Aug 28, 2017 19:18:50 GMT
“We now measure player sentiment and player engagement over dollars or unit sales”, Miele adds. But where have we seen proof of this lately? Mass Effect Andromeda. "EA has been slammed lately with bad news. Whether it’s Mass Effect Andromeda‘s abrupt end of DLC, Star Wars Battlefront‘s Season Pass woes, and another accursed iteration of NCAA Football 20XX that has the same bugs as NCAA Football 2014, EA hasn’t been feeling so hot. But in an interview published by MCV UK, Laura Miele (EA’s Executive VP) offers some refreshing news: the gamerbase is greater than gamers’ dollars." Miele stated that monitoring the Net Promoter Score of their games – a metric that roughly tracks how likely people are to recommend a product or service – has changed the way they look at their business. NPS scores are now EA’s “number one primary success metrics”, she says. cogconnected.com/2017/08/ea-gamerbase-over-profit/Sounds like it's no longer all about the money. Regardless or not if Andromeda sold well - "player sentiment" was clearly the driving factor in why there's no DLC. That's actually quite refreshing, coming from EA. |
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August 2016
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Post by Hanako Ikezawa on Aug 28, 2017 19:23:35 GMT
So in other words...  |
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Mass Effect Trilogy, Dragon Age: Origins, Baldur's Gate
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Post by suikoden on Aug 28, 2017 19:28:38 GMT
So in other words... Thank you! But no one person can take credit for this. It was a group effort. This does frame those feedback surveys in a clearer light - the ones that asked if players would recommend Andromeda to friends. |
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Post by Hanako Ikezawa on Aug 28, 2017 19:29:39 GMT
So in other words... Thank you! But no one person can take credit for this. It was a group effort. This does frame those feedback surveys in a clearer light - the ones that asked if players would recommend Andromeda to friends. That was directed at a group. At least now the hatred towards the haters like you is justified. |
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ATR16
N3
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Jade Empire
Origin: ATR16
XBL Gamertag: pydsie31
PSN: pyder31
Posts: 367 Likes: 603
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ATR16
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Feb 13, 2017 19:30:00 GMT
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Jade Empire
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pydsie31
pyder31
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Post by ATR16 on Aug 28, 2017 19:29:53 GMT
It still is about money. Its just that despite whatever success the games sales had, whether in profits or general revenue, they don't feel that whatever player base is leftover isn't going to buy enough 15 dollar DLCs to justify 1-2 million in total DLC expenses. If they could get a ROI they felt was worth it then you'd see DLC come out.
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https://external-content.duckduckgo.com/iu/?u=https%3A%2F%2Ftse1.mm.bing.net%2Fth%3Fid%3DOIP.hVm-5wNStlyTEXjhwDoa_wHaEK%26pid%3DApi&f=1&ipt=8f745a5f30b08f8231ddb64664df7375d23cc10878aa50d66fec54e9d570c7e2&ipo=images
Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, Jade Empire, Mass Effect Andromeda
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Post by Sartoz on Aug 28, 2017 19:30:59 GMT
“We now measure player sentiment and player engagement over dollars or unit sales”, Miele adds. But where have we seen proof of this lately? Mass Effect Andromeda. "EA has been slammed lately with bad news. Whether it’s Mass Effect Andromeda‘s abrupt end of DLC, Star Wars Battlefront‘s Season Pass woes, and another accursed iteration of NCAA Football 20XX that has the same bugs as NCAA Football 2014, EA hasn’t been feeling so hot. But in an interview published by MCV UK, Laura Miele (EA’s Executive VP) offers some refreshing news: the gamerbase is greater than gamers’ dollars." Miele stated that monitoring the Net Promoter Score of their games – a metric that roughly tracks how likely people are to recommend a product or service – has changed the way they look at their business. NPS scores are now EA’s “number one primary success metrics”, she says. cogconnected.com/2017/08/ea-gamerbase-over-profit/Sounds like it's no longer all about the money. Regardless or not if Andromeda sold well - "player sentiment" was clearly the driving factor in why there's no DLC. That's actually quite refreshing, coming from EA. -(_MEA_)-
Hm... Does EA use SurveyMonkey? Has anyone here received an email to do the survey? Is a survey of 1,000 random EA gamers sufficient?
If Anthem gets a poor NPS, there goes that 10 year support.
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riotinducer
N2
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age Inquistion, KOTOR, Baldur's Gate, Jade Empire, Mass Effect Andromeda
Posts: 90 Likes: 157
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riotinducer
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riotinducer
Mass Effect Trilogy, Dragon Age: Origins, Dragon Age Inquistion, KOTOR, Baldur's Gate, Jade Empire, Mass Effect Andromeda
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Post by riotinducer on Aug 28, 2017 19:31:00 GMT
The irony that they start doing this now and kill Mass Effect instead of, oh idk back when DA2 pissed off a good amount of people that supported DA:O.
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suikoden
Mass Effect Trilogy, Dragon Age: Origins, Baldur's Gate
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Post by suikoden on Aug 28, 2017 19:34:51 GMT
Thank you! But no one person can take credit for this. It was a group effort. This does frame those feedback surveys in a clearer light - the ones that asked if players would recommend Andromeda to friends. That was directed at a group. At least now the hatred towards the haters like you is justified. That's just silly. Especially when "haters" represent the majority, going by EA's tabulation of this new metric, otherwise thered have been DLC. This is a good thing - if EA starts making games with player sentiment in mind, we'll ideally get better games. It sounds like they learned their lesson from Andromeda. |
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Post by Hanako Ikezawa on Aug 28, 2017 19:37:22 GMT
That was directed at a group. At least now the hatred towards the haters like you is justified. That's just silly. Especially when "haters" represent the majority, going by EA's tabulation of this new metric, otherwise thered have been DLC. This is a good thing - if EA starts making games with player sentiment in mind, we'll ideally get better games. It sounds like they learned their lesson from Andromeda. I want concrete evidence you are the majority, rather than just a minority who manages to screech and moan loudly enough that you mute everyone else. The fact you see ruining a game for tons of people who like as a good thing just shows how you a disgusting piece of scum of a human being. |
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Post by suikoden on Aug 28, 2017 19:41:19 GMT
That's just silly. Especially when "haters" represent the majority, going by EA's tabulation of this new metric, otherwise thered have been DLC. This is a good thing - if EA starts making games with player sentiment in mind, we'll ideally get better games. It sounds like they learned their lesson from Andromeda. I want concrete evidence you are the majority, rather than just a minority who manages to screech and moan loudly enough that you mute everyone else. The fact you see ruining a game for tons of people who like as a good thing just shows how you a disgusting piece of scum of a human being. ...fluffy? My evidence would be that there's no DLC. This new tactic is clearly evident though on EAs part, what with the redo of ME3s ending, Bi-Jaal, etc. When you listen to the people, depending what side of the fence you are on - you win some you lose some. For a stated long term commitment like Anthem, I could see Bioware being offered additional leeway if there are any issues on par with Andromeda at launch. |
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Post by shinobiwan on Aug 28, 2017 19:42:07 GMT
This is a PR statement. Of course they're going to say they're focused more on quality than revenue to the public.
But just a month or two ago we saw the most ridiculous loot dump/cash grab we've ever experienced in a Bioware title. Of course revenue is still a driving factor.
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0
3,489
maximusarael020
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August 2016
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Mass Effect Trilogy, Dragon Age Inquisition, KOTOR, Mass Effect Andromeda
MaximusArael020
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Post by maximusarael020 on Aug 28, 2017 19:42:42 GMT
Whoa, whoa. Are you telling me you needed to cite a source that says "Customer perception is important to business"?
I've got a great paper for you on how water is wet, if you need. I think it was published in the journal "No Duh: Articles for Sherlock's without Shit".
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Post by Hanako Ikezawa on Aug 28, 2017 19:44:21 GMT
I want concrete evidence you are the majority, rather than just a minority who manages to screech and moan loudly enough that you mute everyone else. The fact you see ruining a game for tons of people who like as a good thing just shows how you a disgusting piece of scum of a human being. ...fluffy? My evidence would be that there's no DLC. This new tactic is clearly evident though on EAs part, what with the redo of ME3s ending, Bi-Jaal, etc. When you listen to the people, depending what side of the fence you are on - you win some you lose some. For a stated long term commitment like Anthem, I could see Bioware being offered additional leeway if there are any issues on par with Andromeda at launch. That isn't evidence. Loud minorities have often beaten over a majority. |
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquistion, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire
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Post by Cyonan on Aug 28, 2017 19:45:43 GMT
What I got out of this is that EA can't even pretend to be pro-consumer right in a PR statement.
because this Net Promoter Score thing sounds like a pretty terrible idea.
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, Baldur's Gate, Neverwinter Nights, Mass Effect Andromeda
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Post by abaris on Aug 28, 2017 19:47:11 GMT
Sounds like it's no longer all about the money. Regardless or not if Andromeda sold well - "player sentiment" was clearly the driving factor in why there's no DLC. That's actually quite refreshing, coming from EA. And you believe that? Not all about money in a shareholder company answering to their investors? |
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Post by shinobiwan on Aug 28, 2017 19:54:40 GMT
Sounds like it's no longer all about the money. Regardless or not if Andromeda sold well - "player sentiment" was clearly the driving factor in why there's no DLC. That's actually quite refreshing, coming from EA. And you believe that? Not all about money in a shareholder company answering to their investors? Of course it's about the money. But with industry analysts saying their stock might be 20% overvalued by the market, they probably see the need to turn around and their image. |
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Mass Effect Trilogy, Mass Effect Andromeda
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Post by JRandall0308 on Aug 28, 2017 20:00:39 GMT
Net Promoter Score is a horrible, terrible, management fad based on BAD SCIENCE. It is NOT a good predictor of ANYTHING.
I wish it would die already.
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ATR16
N3
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Jade Empire
Origin: ATR16
XBL Gamertag: pydsie31
PSN: pyder31
Posts: 367 Likes: 603
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Jade Empire
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Post by ATR16 on Aug 28, 2017 20:05:33 GMT
What I got out of this is that EA can't even pretend to be pro-consumer right in a PR statement. because this Net Promoter Score thing sounds like a pretty terrible idea. Eh. Its just the name for a metric they've come up with. Whether they've developed it themselves, or its an analytics company in the gaming industry, a company like EA wouldn't use something that doesn't have a ton of money poured into it to see if its reliable or gives good information. I've seen lots of really poorly named metrics working both corporate and agency side for things, but the info in them is useful and reliable. |
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luketrevelyan
N4
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda
Posts: 1,782 Likes: 6,195
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda
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Post by luketrevelyan on Aug 28, 2017 20:13:36 GMT
That survey they sent recently used NPS. It asked on a scale from 0-10 about recommending the game and then a text area to explain why. So they are absolutely using NPS. We use it at work and I think it is a load of garbage but management loves the hell out of it. They possibly even took the results of that survey and made the DLC decision based on it. Although I think they already knew for SP, it could've contributed to the decision to end MP patches.
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LogicGunn
N3
I'll relinquish one bullet. Where do you want it?
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquisition, KOTOR, Baldur's Gate, Neverwinter Nights, Jade Empire, Mass Effect Andromeda
Origin: LogicGunn
PSN: LogicGunn
Posts: 909 Likes: 1,847
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I'll relinquish one bullet. Where do you want it?
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Post by LogicGunn on Aug 28, 2017 20:18:08 GMT
That's just silly. Especially when "haters" represent the majority, going by EA's tabulation of this new metric, otherwise thered have been DLC. This is a good thing - if EA starts making games with player sentiment in mind, we'll ideally get better games. It sounds like they learned their lesson from Andromeda. I want concrete evidence you are the majority, rather than just a minority who manages to screech and moan loudly enough that you mute everyone else. The fact you see ruining a game for tons of people who like as a good thing just shows how you a disgusting piece of scum of a human being. Hanako, if suikoden could prove anything he says on here, the entire forum would have shut down a year ago. He likes to think his own opinions are fact, even when poll after poll and official statement after statement fly in the face of them. Don't feed the troll love, he likes the attention. |
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquistion, KOTOR, Baldur's Gate, Jade Empire, Mass Effect Andromeda
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Post by samhain444 on Aug 28, 2017 20:23:52 GMT
(Looks at who started this thread...thinks to self "shocking")
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BadgerladDK
N3
Games: Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquistion, KOTOR, Baldur's Gate, Shattered Steel, Jade Empire, Mass Effect Andromeda
Posts: 641 Likes: 1,340
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Mass Effect Trilogy, Dragon Age: Origins, Dragon Age 2, Dragon Age Inquistion, KOTOR, Baldur's Gate, Shattered Steel, Jade Empire, Mass Effect Andromeda
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Post by BadgerladDK on Aug 28, 2017 20:26:47 GMT
That survey they sent recently used NPS. It asked on a scale from 0-10 about recommending the game and then a text area to explain why. So they are absolutely using NPS. We use it at work and I think it is a load of garbage but management loves the hell out of it. They possibly even took the results of that survey and made the DLC decision based on it. Although I think they already knew for SP, it could've contributed to the decision to end MP patches. Hehe, if I didn't know how common NPS was, I'd suspect we worked at the same place. Grunts find the metric useless, suits love it. I take it yours only care about 1-3 and 9-10 as well. |
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Post by suikoden on Aug 28, 2017 20:38:45 GMT
Whoa, whoa. Are you telling me you needed to cite a source that says "Customer perception is important to business"? I've got a great paper for you on how water is wet, if you need. I think it was published in the journal "No Duh: Articles for Sherlock's without Shit". Seeing as many of you that love the game keep citing "Muh sales! Andromeda was a financial success! Why no DLC?" - this probably should come as a surprise. |
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Post by maximusarael020 on Aug 28, 2017 20:48:58 GMT
Whoa, whoa. Are you telling me you needed to cite a source that says "Customer perception is important to business"? I've got a great paper for you on how water is wet, if you need. I think it was published in the journal "No Duh: Articles for Sherlock's without Shit". Seeing as many of you that love the game keep citing "Muh sales! Andromeda was a financial success! Why no DLC?" - this probably should come as a surprise. You (painfully) obviously misunderstood the argument. The argument that some were making was that Andromeda was not a financial success, and the evidence was the lack of DLC (most of that argument came before the F1 '18 investor's meeting and the SP DLC announcement). So we who paid attention to things like numbers and statistics and facts said no, there's no reason to not have DLC because of "poor" sales numbers, because sales numbers were good! And we were, in fact, proven correct by data and the investor call. So in fact anyone that was saying that no DLC was proof of poor sales was just proved even more wrong. Lol. As for your original statement about companies paying attention to "player sentiment", I again reiterate: No duh. |
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Post by suikoden on Aug 28, 2017 20:56:56 GMT
Seeing as many of you that love the game keep citing "Muh sales! Andromeda was a financial success! Why no DLC?" - this probably should come as a surprise. You (painfully) obviously misunderstood the argument. The argument that some were making was that Andromeda was not a financial success, and the evidence was the lack of DLC (most of that argument came before the F1 '18 investor's meeting and the SP DLC announcement). So we who paid attention to things like numbers and statistics and facts said no, there's no reason to not have DLC because of "poor" sales numbers, because sales numbers were good! And we were, in fact, proven correct by data and the investor call. So in fact anyone that was saying that no DLC was proof of poor sales was just proved even more wrong. Lol. As for your original statement about companies paying attention to "player sentiment", I again reiterate: No duh. Except you weren't proven correct... because there are no "numbers" released, and all the investor call hinted as was that Andromeda "drove" sales - because it was the only AAA game released during the quarter. Any game you put in that position will "drive" sales. Doesn't matter if the sales are poor - it still "drove" them. Your second point doesn't address my point at all. My point was that people KEEP talking about how the game sold well (like you yourself just did), and how this was used as the basis for the question "why wasn't there any DLC if it sold well!" I've always maintained that player sentiment/disgust/memes/theinternet outweighed however much Andromeda sold regarding the potential for future DLC. And it turns out this is exactly what happened. |
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