Fanbase Phenomenon: The Latest ME is Always the Worst

Inquisition had a few big differences helping it out. It was an experienced studio making it rather than one that was pretty new. So it's much easier for inquisition to quell the bugs and animations (and even animations then were bad, just not as bad as Andromeda). Bioware has never been good at animations anyways. It also was coming off DA2s failures so the fanbase had the thinking "it can't get worse" where as Andromeda was coming off a relatively successful game. Expectations are just higher with mass effect than dragon age, it gives dragon age more wiggle room to screw up in a sense. Inquisition also didn't have various key leaders leave in it development like Andromeda. 

Those would be the biggest differences, inquisition had more room for success while Andromeda had internal issues. It's hard to make a good game if you don't like the people you work with.

inquistion as a result is biowares #1 selling game and did win game of the year awards. It still carried its own backlash however but to a lesser extent. It's hard to take the backlash into consideration when you're breaking records and winning awards though. It's easier to dig pile Andromeda because it imwasnt showing any clear sign of success. There was no "this is the best selling mass effect" and so far it's barely been nominated for awards. People use that to further criticize it.

Flip flop to where andromeda gets edmonton and doesn't have people leave in development and odds are you'd see a very different reception as certain issues wouldn't be there.

as for media intervention: you could say it played a part but it plays a part for everyone else too. This is also why you've gotta be careful what you show to the public as the media will take that and use it vs you if possible. They did just that when they started showing scenes and people got attached to the animations. So I think part of the blame can go to Bioware not being more protective on what they show, especially with the 10 hour EA trial a week before launch.

i also don't think you can redeem what is a lost cause. If sales and the reception are that bad on launch, it steers people away. So if you're not profiting enough, most companies won't spend the money and time to "try" and get back what they can. They take they're losses and move on. I don't think Andromeda was even a financial failure, I just don't think it sold enough to keep going. I recall someone linking them wanting 6 million copies sold which to be fair is a stretch for any Bioware game. As great as they can be, they're not known for big hit games to make those numbers. You can combine the trilogies sales in their first year and find that may barely edge out Andromeda itself. That's 3 games combined that you're wanting one game to beat out. EA has always had big expectations and they'll only grow bigger.