Made Caucaisan character ... both parents not white.

I'm fairly sure you'll find a considerable number of people who played characters with skintone of Josephine (my main character does), but not necessarily her features.

Why? Because people are having fun playing an elf or a qunari or a dwarf After all, unlike ME, DA lets us play something different than humans. And I know that statistically people played humans most of all races, but with Inquisition we've seen a lot more folks enjoying playing other races as well, elves especially.

In other games it's also sometimes the matter of graphics. The dark skintones in DAO after all weren't much to talk about. Not sure about original ME, 'cause I didn't play it yet.

... How do you know that Bioware's customer base is mostly white? Where do you get statistics from?

Bioware makes most of their sales in Europe and America. Last I remember both those places are majority white. I know, horror. Bioware sales in Zimbabwe aren't stellar I hear. 

No, that's actually not the point of a RPG... in the contrary. I know, the current "generation representation" doesn't quite get it, but the original intention of a RPG was to "play a role"... someone or something that usually isn't you or even looks like you, but is imagined/created by you.

The presets are still horrible, though...

Correct, at no point was i complaining about not being able to make a caucasian / white character.. I can, the skin tone sliders function fine on all the preset heads.. my complaint was simply that neither Alec Ryder or the mother match my character in appearance whatsoever (in terms of ethnicity... forget skin tone... my character's father looks like a man from africa, my character's mother looks like she's from India or some other part of Asia or the middle east but both Sara and Scott ryder appear to be caucasian europeans. It's just weird.. not a big deal, but it would be nice to have consistency in the parents at least slightly resembling their two children's ethnicity.

Well, as I said, the character you want to play should be - at least in part - your creation... computer RPGs notoriously had a hard time making that happen of course, since there are obvious limitations to what you can do in this medium. That being said: I don't know for sure that BW's general "regressive" mindset is the reason behind the limited presets this time around...

Which is a debatable prediction... but hey, it's science fiction.

I agree with this but I'll also say that the limitation of having no individual eye/nose/mouth presets or sliders to meaningfully change the facial features adds to this issue too. It's one thing to take a character of a different ethnicity and make the skin paler, but unless you can actually change facial features in a significant way it's not entirely convincing, because different races have different aesthetics beyond just skin colour.

It's sort of the reverse of the issue that earlier Mass Effect CC's used to have where making a character black mostly just consisted of taking a white/european looking face and adding a darker skin tone. It just doesn't work very well or look very convincing.

So yet again, this comes back to the issue of the CC being extremely rigid and restrictive. Having a wider range of skin colours would be more than welcome, but it's only part of the problem.

Agreed. I don't think there is some nefarious plot to keep "whitey" down or anything. It's just an unfinished product and could use some major help. Skin tone is but one of many problems, IMO.

Hair dye and contact lenses?